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If you would like to discuss the complaint against you or our process, you can phone us. If we have recently received the complaint about you and are in the initial assessment stage, phone our switchboard on 020 7611 1444 and ask to speak to the Assessment team. We are here from 9am to 5pm, Monday to Friday. If we have started a formal investigation of the complaint, you can speak to the case officer dealing with the complaint about you. Their name will be on the letters you have received from us.

Alternatively you can email us at

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We are committed to ensuring that nobody is disadvantaged in making a complaint because of a disability or impairment. We can, for example, provide our literature in different formats such as Braille, large print or on CD. We can also give you additional time to respond to our enquiries. If making your complaint in writing is difficult for you, we can take the details of your complaint over the telephone. If you are disabled, please get in touch with us straight away to tell us how we can best help you. 




The information in these pages applies to barristers, and other people we regulate, in England and Wales.

The law that regulates barristers and lawyers is complicated. We have simplified things to give you an idea of how it applies to your situation. Please don't rely on these pages as a complete statement of the law.

The quotes and cases we refer to are not always real but show a typical situation. We hope they help you to understand the system better and think about what might happen to the complaint.

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